Jeff Cross

Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].

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How to Navigate the Hostile Restorer/Adjuster Environment: An Exclusive Q&A With Peter Crosa

By Jeff Cross The relationship between insurance adjusters and contractors has been one that has struggled for decades. Now, adversarial relationships are almost expected by...

The Perfect Tech

By Jeff Cross, Media Director It was July 2003. My first ever Cleanfax magazine. Not my first that I received in the mail. The first...

SPECIAL CLEANFAX REPORT: Hurricane Ian, Recovery Efforts, and Restoration Insurance Concerns

In this special report, Cleanfax Media Director Jeff Cross interviews Peter Crosa, AIC, RPA, an independent insurance adjuster, about the situation in Florida. Recovery efforts...
***NOTE TO INSPECTOR: All visible graphics are our own design, and were produced for this particular shoot.***

No-Poaching Zone

By Jeff Cross, Media Director We work in a great industry, full of great people. Business owners, managers, technicians… all of us make up an...
Abstract close up image ground of soil and sand. Powder and glitter in the environment. 3d illustration

The Impact of Floors on Indoor Air Quality and Health

By Jeff Cross, Media Director Cleaning for appearance is what drives virtually all carpet and floor cleaning professionals and technicians, whether in homes or buildings....
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Farewell to Industry Giant Nick Paolella [photos]

IN MEMORIAM Dominic (Nick) Paolella 29 APRIL 1935 - 17 FEBRUARY 2022 Dominic (Nick) Paolella, a founder of Jon-Don and one of the most beloved people...
Sunset over the North Wildwood sea wall, aerial view

COVID-19: The Aftermath for the Cleaning and Restoration Industries

By Jeff Cross Because of the COVID-19 pandemic, the cleaning and restoration industries will never be the same again. As I write these words, we are...

Cleaning and Restoration Company Donates to First Responders

MANCHESTER, NH — A New Hampshire cleaning and restoration company has stepped up to help local police and fire departments with a crucial task during...

Pailliotet, Olson Acquire GreenGlides

GreenGlides has recently been acquired by Mikey’s Board and Mikey’s Fest founder Mike Pailliotet and John Olson of Superior Cleaning Solutions in Orem, Utah. They...

A Dangerous World: Avoiding Coronavirus Cleaning Liabilities

by Jeff Cross, editorial director Cleaners and restorers worldwide are at battle against the coronavirus and doing all they can to stop the virus from...


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