Jeff Cross
Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].
Don’t Fall Prey to Overzealous Adjusters
By Jeff Cross If you have fallen prey to something, it’s usually not good news. When it happens, you might not want to talk about...
The Restoration Pricing Saga
By Jeff Cross When I was discussing possible editorial topics with Kristy Cohen, the CEO of the Restoration Industry Association (RIA), what jumped out to...
How to Navigate the Hostile Restorer/Adjuster Environment: An Exclusive Q&A With Peter Crosa
By Jeff Cross The relationship between insurance adjusters and contractors has been one that has struggled for decades. Now, adversarial relationships are almost expected by...
The Perfect Tech
By Jeff Cross, Media Director It was July 2003. My first ever Cleanfax magazine. Not my first that I received in the mail. The first...
SPECIAL CLEANFAX REPORT: Hurricane Ian, Recovery Efforts, and Restoration Insurance Concerns
In this special report, Cleanfax Media Director Jeff Cross interviews Peter Crosa, AIC, RPA, an independent insurance adjuster, about the situation in Florida. Recovery efforts...
No-Poaching Zone
By Jeff Cross, Media Director We work in a great industry, full of great people. Business owners, managers, technicians… all of us make up an...
The Impact of Floors on Indoor Air Quality and Health
By Jeff Cross, Media Director Cleaning for appearance is what drives virtually all carpet and floor cleaning professionals and technicians, whether in homes or buildings....
Farewell to Industry Giant Nick Paolella [photos]
IN MEMORIAM Dominic (Nick) Paolella 29 APRIL 1935 - 17 FEBRUARY 2022 Dominic (Nick) Paolella, a founder of Jon-Don and one of the most beloved people...
COVID-19: The Aftermath for the Cleaning and Restoration Industries
By Jeff Cross Because of the COVID-19 pandemic, the cleaning and restoration industries will never be the same again. As I write these words, we are...
Cleaning and Restoration Company Donates to First Responders
MANCHESTER, NH — A New Hampshire cleaning and restoration company has stepped up to help local police and fire departments with a crucial task during...
