Jeff Cross
Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].
Somebody’s Watching Me
A carpet cleaning business owner told me the story of how he showed up at a job, a repeat customer, and the homeowner met him...
Stair Cleaning
If you dread the time during your carpet cleaning job when you must remove your favorite floor tool and grab that stair tool, it may...
Using Enzymes in Cleaning
Cleaning challenges occur every day, and at times traditional detergents are "just not enough" to obtain and produce the best results. When that occurs, consider...
Reaction Time
Every once in a while, it pays to step back and analyze what we are doing, especially with our businesses. What once worked as a...
Restoration Tools: Drying
A solid working knowledge and familiarity of industry drying principles and proven procedures is what all water damage and drying specialists must have. Add to...
Professional Spot and Stain Removal Procedures
The standard of measurement of your entire cleaning ability can all come down to a tiny spot on the carpet. And even if the result...
Red Stain Removal
Carpet cleaners with many years of experience remember the days when red stain removal was performed with the heat transfer method. They would first clean...
The Uber Effect, Part 1
Let me run a scenario by you, take some time to think about it, and then answer the question I have for you at the...
Cleanfax Show Guide
Cleanfax-Experience Show Guide 2017
Cleaning Microfibers
Over the years, furniture made from microfibers has gained in popularity. And for several good reasons. Consumers appreciate saving money on furniture purchases, as these...
