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Business Management & Operations

Business Management and Operations Articles

Floor cleaning survey results

The 2026 Carpet and Floor Cleaning Benchmarking Survey

Lee Ann Billings

5 Questions: Lee Ann Billings

How to train a cleaning or restoration technician

Training vs. Trusting: Where Owners Get Stuck

Profit leaks for cleaning and restoration companies

Profit Leaks Hiding in Plain Sight

raise prices raise rates

The Most Expensive Mistake

woman looking at a laptop

Don’t Let a Chatbot Decide Who You Hire

artificial intelligence

Your Answers to Frequently Asked Questions About AI in the Cleaning Industry

Business growth

If You Had to Rebuild Today…

Grievance Procedure

When Harassment Shows Up at Work

Cleaning mistakes

Own Your Mistakes

How to take care of the restoration client.

Why This Restoration Contractor Answers to the House, Not the Carrier

Stop making cleaning and restoration excuses

How to Disappoint Customers the Right Way

Kevin Mlynarek, founder and CEO of IdealTraits Inc., spoke at The Experience Convention and Trade Show in Las Vegas last month.

Hiring Doesn’t Have to Suck

Roby Harris

Cleaning Starts Before You Arrive: Insights and Add-On Opportunities from an Industry Expert

carpet-cleaning-GettyImages-168614906

The Marketing Benchmarks Carpet Cleaning Was Missing

What to do with hidden spots or stains

The Stain Hiding Under the Sofa Says Everything

Slow

Owning the Off-Season

Focus on speaking with the customer before beginning work.

Do Your Techs Pass the Front Door Test?

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