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Posts Tagged ‘Exclusive’

When Jobs Go Sideways

By Jeff Cross | June 2, 2026
take5 professionalism

How service recovery turns frustration into loyalty.

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CEO Mike Hopkins Positions Paul Davis Restoration as Full-Service Contractor

By Elizabeth Christenson | June 1, 2026
Mike Hopkins

Paul Davis Restoration CEO Mike Hopkins reveals the secrets behind the company’s growth: a vibrant franchisee culture, selective recruiting, immersive training, and powerhouse home office support.

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The 2026 Cleaning Industry Leaders Review: Team Ossanna

By Jeff Cross | June 1, 2026
Team Ossanna

A clear vision shapes Team Ossanna: build a disciplined, commercial-focused operation grounded in systems, training, and long-term relationships.

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When AI Guesses Wrong, Floors Pay the Price

By Jeff Cross | May 29, 2026

Can artificial intelligence really identify flooring materials and recommend proper maintenance procedures?

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Is Your Company Pretty on the Outside but Ugly on the Inside?

By Jeff Cross | May 26, 2026
burger and fries

When the inside matches the outside, you do not need a glossy photo. The real plate looks just as good as what is on the menu.

Read More

Fentanyl-Related Cleanups: Putting Risk, Training, and Responsibility in Proper Perspective

By Darren Hudema | May 26, 2026
police caution tape

Fentanyl presents real occupational safety considerations. But it is just as important to understand what the risk is and what it is not.

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The 2026 Cleaning Industry Leaders Review: Spot Out Inc.

By Jeff Cross | May 26, 2026
Spot Out Inc.

Founded in 1998, Spot Out began as a modest, part-time venture with a simple goal: to generate extra income for a growing family.

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The 2026 Cleaning Industry Leaders Review: Pure Surface Care

By Jeff Cross | May 21, 2026
feature pure surface care

Nat Ismaeil founded Pure Surface Care with a disciplined, process-driven approach

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The Danger of Comfort in Business

By Jeff Cross | May 19, 2026
business owner relaxing

The owners who win in this industry, the ones still standing 10 years from now, are the ones who treat success like a warning light, not a finish line.

Read More

From Home Inspector to Mold Assessor

By Doug Hoffman | May 19, 2026
testing mold

For inspectors ready to take the next step, the NCMA is not a departure from home inspection—it’s the next evolution.

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