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Long, big and dangerous icicles on a brick house roof

Ice Dams: Formation, Prevention, and Mitigation

By Dan Parker & Rachel L. Adams   Introduction  As we approach the cooler change of seasons, we look forward to many things; the stunning change...
Young displeased couple talking to construction workers who passed their deadline for home renovation.

Customer Service in a Crisis

By Ron Fanish Customer service is the bedrock of any business, but it's especially important in certain industries—the cleaning and restoration industry being among them....

How the Pros Do It: Odor Mitigation Webinar Recap

The 'How the Pros Do It: Odor Mitigation Tips, Strategies, and Best Practices for Cleaning and Restoration' webinar took place last week on November 3,...
Digital inbound marketing strategy. Attracting potential customers. Customer retention concept. Putting wooden cubes with magnet attracts customer icons on smart grey background and copy space.

The Hunt for Talent

By Eric Sprague The hottest topic on the planet right now seems to be how to attract and retain talent in your business. Regardless of...
This is a professional carpet cleaner.

The Carpet Fiber Status Quo

By Jim Smith For many years, an appropriate understanding of carpet cleaning chemistry has centered around pH. If you had an adequate understanding of this...
Disinfection of the premises

Protect Your Team With a PPE Program

By Dr. Gavin Macgregor-Skinner Hazards exist everywhere we work, and protecting workers is essential. Injuries are preventable. Personal protective equipment (PPE) should be used by...

Why Business-to-Business Relationships Start With Your Distributor

By Robert Kravitz Strong business-to-business relationships are essential for any business to succeed, especially those in the carpet cleaning industry. And one of the most...
Shot of a group of corporate businesspeople meeting in the boardroom

How to Attract Dream Team Members

By Howard Partridge So far in this series, we've talked about the eight steps to building a phenomenal dream team as well as how to...

How Can I Begin Offering IAQ Services in My Business?

By Doug Hoffman Because we do so much training on indoor air quality (IAQ) and most of our members are entrepreneurs (I say "self-unemployed"), we...

How to Find Your ‘Dream Team’

By Howard Partridge If you want to build a "dream team", the first thing to understand is that you should never wait until you actually...


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