Ice Dams: Formation, Prevention, and Mitigation
By Dan Parker & Rachel L. Adams  Introduction As we approach the cooler change of seasons, we look forward to many things; the stunning change...
Customer Service in a Crisis
By Ron Fanish Customer service is the bedrock of any business, but it's especially important in certain industries—the cleaning and restoration industry being among them....
How the Pros Do It: Odor Mitigation Webinar Recap
The 'How the Pros Do It: Odor Mitigation Tips, Strategies, and Best Practices for Cleaning and Restoration' webinar took place last week on November 3,...
The Hunt for Talent
By Eric Sprague The hottest topic on the planet right now seems to be how to attract and retain talent in your business. Regardless of...
The Carpet Fiber Status Quo
By Jim Smith For many years, an appropriate understanding of carpet cleaning chemistry has centered around pH. If you had an adequate understanding of this...
Protect Your Team With a PPE Program
By Dr. Gavin Macgregor-Skinner Hazards exist everywhere we work, and protecting workers is essential. Injuries are preventable. Personal protective equipment (PPE) should be used by...
Why Business-to-Business Relationships Start With Your Distributor
By Robert Kravitz Strong business-to-business relationships are essential for any business to succeed, especially those in the carpet cleaning industry. And one of the most...
How to Attract Dream Team Members
By Howard Partridge So far in this series, we've talked about the eight steps to building a phenomenal dream team as well as how to...
How Can I Begin Offering IAQ Services in My Business?
By Doug Hoffman Because we do so much training on indoor air quality (IAQ) and most of our members are entrepreneurs (I say "self-unemployed"), we...
How to Find Your ‘Dream Team’
By Howard Partridge If you want to build a "dream team", the first thing to understand is that you should never wait until you actually...
