2021 Restoration Benchmarking Survey Report
Welcome to our annual report on the restoration industry, the Cleanfax Restoration Benchmarking Survey Report! Each year we connect with leaders in the industry to develop a statistical view of its state to offer our readers a glimpse into current trends for developing and adjusting within their own companies.
More than 500 of you took part in this year’s survey, despite your always-busy schedules. We sincerely thank you for that!
The survey’s results are highlighted over the next four pages and provide a look at how pricing is changing, what average pay looks like, how companies are bringing in new customers, and a whole lot more.
Through this year’s responses, we can see the COVID-19 pandemic still affecting companies in the industry, from revenue to most profitable service. While effects have been felt by every company, those effects are not uniform. For instance, while 41% experienced a negative financial impact due to the pandemic, another 20% saw revenue boosted by it.
It’s been another chaotic year since our last survey, but the results continue to show the strength of restorers in the face of adversity. Continue soldiering on and being a powerhouse of an industry!
About this report: The data in this survey is based on results from restoration contractors responding to invitations to participate in the survey. Results are not necessarily based on audited financial statements. Sponsored by Legend Brands, Dri-Eaz, and ProRestore Products.
See the 2020 Restoration Benchmarking Survey Report
Download the full report here:
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February 21, 2023