Heaven’s Best Partners With FittleBug Scheduling Platform

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St. Charles, Ill.—April, 8, 2021—National carpet and upholstery cleaning service Heaven’s Best recently added FittleBug scheduling platform to provide its franchises and their customers with round-the-clock online booking. FittleBug provides real time, 24/7 scheduling services to the carpet cleaning industry as well as other service industries, saving companies time and money while increasing sales and upsells.

Founder Steve Mastio developed FittleBug when he discovered that many service-based companies were spending large amounts of time answering customer inquiries and scheduling appointments. “While customer service is, of course, paramount, I knew there had to be an easier way to cater to a segment of customers that just wanted to book a service without a lot of back and forth,” he explained. “There’s a large segment of customers looking for convenience and speed.”

Going beyond the traditional website contact form, FittleBug allows customers to view a business’s services, pricing, and available times for booking. Customers can easily reserve a time with a small deposit and receive a confirmation email immediately following their FittleBug session. The platform provides convenience for the customer, of course, but also for the business with features that schedule precise cleaning times and travel times based on the service and location. This allows for a more efficient use of the workday and more availability for jobs than generic block scheduling that often builds too much wasted time into the day.

FittleBug scheduling platform works with a company’s marketing strategy, offering tools to help generate repeat business such as a drip email campaign with suggested periodic service reminders and a one-click social media referral tracking tool called S.A.F.E. (Save a Friend Effort) that uses Facebook, Google+, Twitter, LinkedIn, and email. FittleBug also enables businesses to offer discounts for certain zip codes and other promotion incentives based on marketing strategy, and companies can provide additional information or explanation at every point of the customer’s booking process through “info boxes.”

FittleBug offers businesses complete support during set up. The platform easily integrates with service providers’ web sites and can be customized with the business’s colors, logos, banners, and more. FittleBug also seamlessly integrates with ServiceMonster or other existing platform calendars through Google Calendars. FittleBug scheduling platform can easily be used across nearly any service-related business, including carpet cleaning, hard surface floor cleaning, air duct cleaning, HVAC, auto detailing, house cleaning, and more. For more information, visit www.FittleBug.com.

Cleanfax Staff

Cleanfax provides cleaning and restoration professionals with information designed to help them manage and grow their businesses.

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