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Posts Tagged ‘Exclusive’

Why Customers Say Yes–Turning Everyday Moments into Closing Power

By Bill Prosch | May 12, 2026
man on phone

Companies that dramatically increase their closing rates tend to stop focusing solely on selling harder and start focusing on showing better.

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Uncover the Hidden Health Threats in Carpet

By Jeff Cross | May 11, 2026
carpet contamination

What science, standards, and real-world experience reveal about indoor contaminants.

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Fraud Isn’t Black and White: Inside Restoration’s Gray Areas

By Jeff Cross | May 7, 2026
RIA Beyond May 2026

What does fraud really look like in today’s environment? And how can ethical contractors protect themselves while helping elevate the industry?

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The Race to the Bottom Has No Winners

By Jeff Cross | May 7, 2026
Oh, that's it?

From room pricing and burnout to attracting the wrong customers, this conversation breaks down what really happens when you compete on price—and why it’s a race you can’t win.

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First Onsite Life Sciences Division Answers the Call for High-Level Cleaning and Disinfection

By Elizabeth Christenson | May 4, 2026
Kelly Matzinger

Kellie Matzinger shares how First Onsite’s new Life Sciences Division targets heavily regulated life sciences industries, focusing on cleaning, high-level disinfection, and biodecontamination validation services.

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RIA Keynote Says Stop the Chase and Focus on Retention

By Jeff Cross | May 4, 2026
Joey Coleman presentation at RIA 2026

If you don’t prioritize your customers, someone else will.

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Breaking Away: How Restoration Contractors Are Growing Without TPAs or Franchises

By Jeff Cross | May 4, 2026
Darcy Koan of Trusted Restorer

Trusted Restorer makes the case that independent contractors don’t need a franchise or a TPA to build a thriving business.

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RIA Town Hall Tackles Tough Industry Questions

By Jeff Cross | May 4, 2026
Pressure Is Coming From Every Direction slide from RIA 2026

RIA’s town hall touched on artificial intelligence, carrier relationships, ethics, margin compression, independent contractor advocacy, and the future of the trade itself.

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80 Years Strong: RIA’s Next Chapter Is Already Underway

By Jeff Cross | April 30, 2026
RIA logo with flooding

Eighty years in, the Restoration Industry Association looks less like a legacy organization protecting its history and more like an industry voice still finding new ways to fight for its members.

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RIA Leadership Outlines Margin Pressure, Ethics, & a Fight for Recognition At RIA 2026

By Jeff Cross | April 30, 2026
RIA 2026 in Savannah, Georgia

RIA marked its 80th anniversary in Savannah, Georgia, with a record International Restoration Convention & Industry Expo turnout of over1,450 attendees and an opening State of the Industry session detailing an association at work.

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