Raj Manickam
Raj Manickam is the chief operations officer and co-owner of SteamMaster Restoration and Cleaning of Minturn, Colorado. He has been with SteamMaster for nearly 20 years and oversees all the company’s endeavors through division and department managers. Manickam firmly believes in SteamMaster’s purpose statement of creating a healthy indoor environment while providing superior service and creating a rewarding place to work. See his website at steammaster.com.
Prime the Pump: The Forgotten Sequence
I was first introduced to Zig Ziglar’s “Prime the Pump” video by Matt Monica more than 20 years ago, when I first joined SteamMaster as...
It’s Not Knowledge—It’s Application!
“It’s not what you know. It’s what you do with what you know.” That was something Gary Gilman, my former boss and later business partner,...
Know When to Walk Away
Nothing is more frustrating than delivering precisely what you promised—completing the job, meeting expectations, and cleaning or restoring a property—only to find that payment is...
The Pitfalls of Making Assumptions
Communication is the backbone of every successful job in the cleaning and restoration industry. Every detail matters from the moment a customer contacts us with...