Bill Prosch
Bill Prosch, CR, is a Business Development Adviser for Violand Management Associates, a highly-respected consulting company in the restoration and cleaning industries. Prosch is a leading expert in operations and a Certified Restorer. He has a deep understanding of entrepreneurial challenges having owned and operated a successful restoration company for more than 30 years. Through Violand, he works with companies to develop their people and their profits. To reach him, visit violand.com or call (330) 966-0700.
Why We All Struggle to Communicate—From Carpet Cleaners to Surgeons
Let me share something that hit close to home. My wife recently had open heart surgery. It was the kind of situation that stops everything....
Walking the Line: Why Great Companies Balance Staff Development and Customer Satisfaction
If you want to build a strong company, you don’t have to choose between growing your team or keeping your customers happy. In fact, the...
The Problem Solver’s Life: A Day in the Shoes of a Small Service Business Owner
As an experienced business coach, I’ve had the honor of walking alongside hundreds of small service business owners—plumbers, restoration pros, carpet cleaners, HVAC contractors, painters,...
Embezzlement in Service Businesses: A Hidden Epidemic
Let’s talk about something nobody wants to believe could happen in their company—but it happens more than you think: embezzlement. That is when someone you...
A Different Way to Compensate Employees
In 1972, the owner of the floor covering store I worked for posted a sign on the bulletin board that read: “New incentive program! Work...
A Pathway to Success
It’s that time of year again—the time that strikes fear or outright revulsion in the hearts of lots of business owners. No, I’m not talking...
Top Teams Win Over Top Talent
One of the best things about being a business development advisor with Violand Management is that I get to see an incredible array of management...
SOP Doesn’t Mean Seat Of Pants
OK, I’ll admit it. This part of our industry—or actually, the trades in general—drives me absolutely crazy. What is it that’s doing the driving? The...
Rules? I Don’t Need No Stinkin’ Rules!
At the risk of sounding like a broken record, there are two behaviors I see mastered by almost every successful business owner and manager. I’ve...
Fun and Effective Training
In the 1970s when I was in my late teens, I was an apprentice floor covering installer working for an old taskmaster whose draconian management...
