Bill Prosch
Bill Prosch, CR, is a Business Development Adviser for Violand Management Associates (VMA), a highly-respected consulting company in the restoration and cleaning industries. Prosch is a leading expert in operations and a Certified Restorer. He has a deep understanding of entrepreneurial challenges having owned and operated a successful restoration company for more than 30 years. Through Violand, he works with companies to develop their people and their profits. To reach him, visit violand.com or call (800)360-3513.
Where Has Customer Service Gone?
By Bill Prosch Service. Almost every client I interview tells me that what sets them apart from their competition is great customer service. Really?...
‘Just Passing Through’: Creating Career Paths for Retaining Technicians
By Bill Prosch One of the things many of my clients have in common is difficulty attracting and retaining quality technician employees. This is not...
The Magic Bullet for Business Success
By Bill Prosch When I first started down the path of working as a business advisor, I was firmly convinced there was no magic bullet...
The Incredible Shrinking Bottom Line
By Bill Prosch In a recent conversation with my colleagues, we discussed the idea that growth in business isn’t always represented by total sales. Clearly,...
