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Apology

Are Apologies for a Service Failure Always the Best Policy?

Technological advancements enable firms to anticipate service failures and apologize to consumers more effectively than...
employee-turnove_feat-1200x627-1

On-site Workers Gaining Employment Optimism

Last year, global employee perceptions of the job market improved, according to Gallup, following a...
MidSouth Cleaning and Restoration Association

Advance Your Expertise with MCRA’s Building Moisture Inspection Certification Course

The MidSouth Cleaning and Restoration Association (MCRA) announced its upcoming Building Moisture Inspection (BMI) Certification...
David Specht

Violand Management Associates Adds David Specht as Business Advisor

Violand Management Associates added David Specht as its newest business advisor. With more than 40...
CO2

More Companies Committed to Validated Emission Targets

New data from Science Based Targets (SBTi) shows globally corporate climate target-setting continued to grow strongly in...
green bottle with green leaves

Green Cleaners Driving Green Surfactants Adoption

Valued at US$1.32 billion in 2025, the green surfactants and emulsifiers market is surging ahead,...

Exclusive Content

Dictionary Definition 800

The High Cost of ‘Lost in Translation’

One tool is just as critical as any low-moisture machine or high-performance coating: the dictionary.

Violand Executive Summit

Same Mission, Bigger Stage: Violand Executive Summit Heads to Chicago

The organizers of the Violand Executive Summit in Chicago explore what makes this event a powerful experience for business owners and leaders.

AI

AI and the Future of Restoration

A closer look at how tech is reshaping core workflows in water damage restoration.

CIRI

Where Science Meets the Field: Inside the CIRI Science Symposium 2026

The CIRI Science Symposium brings together researchers, industry leaders, and professionals to focus on measurable, evidence-based practices that improve health, hygiene, and performance.

Jeep

The Real Cost of ‘I Will Deal With It Later’

In this Take 5 With Cleanfax, we turn a simple (and expensive) lesson into a bigger conversation about something every business owner deals with: tolerating small problems for too long.

AI graphic 800

Stop Using One AI Tool for Everything

Dean Mercado breaks down a smarter way to use AI: matching the right tool to the right job.

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Products & Technologies

ServiceForge

ServiceForge Plants 2M Trees Worldwide

ServiceForge, the 24/7 live answering and customer service platform built for skilled trades and home service businesses, made a significant achievement...
AI graphic 800

Stop Using One AI Tool for Everything

Most cleaning and restoration business owners who have dabbled in artificial intelligence have done it the same way: pick one...
HydraMaster Titan 575HP

Upgraded HydraMaster TITAN 575HP Truckmount Debuts

The TITAN 575HP is a complete mobile surface cleaning plant built for growth, flexibility, durability, and profitability. This includes heated...
clock, calculator and money

A Quiet Change in Xactimate Could Cost You on Every Job

Something is changing inside Xactimate, and it may already be affecting the bottom line of restoration companies across the country...

Upcoming Events

April 27-29 | Savannah, Georgia

2026 Restoration Convention & Industry Expo

Get ready to experience southern charm at its finest in beautiful Savannah, Georgia, where the riverfront setting, historic beauty, and unmatched hospitality create the perfect backdrop for the restoration industry’s premier annual gathering.

Learn More

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