LAS VEGAS — The Institute of Inspection, Cleaning and Restoration Certification (IICRC) has transitioned to self-management. This IICRC transition means that all operations will now be conducted by staff located within the Global Resource Center in Las Vegas.

“This is an exciting time for the IICRC,” said IICRC Chairman Pete Duncanson. “Registrants, schools, instructors and Certified Firms will notice improvements every day.  Throughout this transition, our top priority is improving customer support.”

The IICRC transition has already involved putting into place several procedures designed to strengthen the Institute, including hiring a new customer satisfaction team. The IICRC also has a new toll-free phone number (844-464-4272) and help desk email (helpdesk@iicrcnet.org).


The IICRC is a global, ANSI-accredited Standards Developing Organization (SDO) that credentials individuals in 20+ categories within the inspection, cleaning and restoration industries. Representing more than 54,000 certified technicians and 6,000 Certified Firms in 22 countries, the IICRC, in partnership with regional and international trade associations, represents the entire industry.