Zentive Reports 25% Revenue Growth With Home Service Automation

Zentive, a home service software provider, reported a 25% increase in revenue among customers using automation, based on the company’s internal customer data. The finding highlights how digital invoice payments, automated invoice and quote follow-ups, and review requests can help service businesses collect outstanding payments and generate more work.

For home service owners, the work does not end when a crew leaves the property. Someone still needs to send the invoice, follow up on payment, check on outstanding quotes and ask satisfied customers for reviews. When those tasks depend on an owner finding spare time, they can fall behind.

Zentive connects those steps through software designed for home service businesses. Invoices can be sent by text message or email, giving customers a digital payment option they can complete in two clicks. Automated reminders follow up on unpaid invoices, reducing the need for owners and office staff to chase each payment manually.

“Finishing the job is only part of running the business. You still have to get paid and follow up with the next customer,” said Liam Lafferty, founder of Zentive. “Automation helps owners stay on top of that work without spending every evening sending reminders.”

The company identifies three areas where automation supports the process:

1. Make invoices easier to pay. Sending an invoice directly to a customer’s phone or email puts payment within reach. A short digital payment process reduces the steps between receiving the bill and paying it. Automated follow-ups keep outstanding balances visible without requiring someone to remember every reminder.
2. Keep quoted work moving. A quote can lose momentum when a prospective customer has a question or puts the decision aside. Automated quote follow-ups reopen the conversation and give leads an opportunity to respond. For an owner balancing sales with work in the field, consistent follow-up helps prevent potential jobs from being forgotten.
3. Ask past customers for reviews. Automated review requests prompt customers to share their experience after a completed service. Those reviews can help future customers evaluate the business and decide whether to request a quote. The request becomes a consistent part of the customer experience.

These activities affect different parts of the business. Faster collections improve cash flow, while converting more quotes into booked work can support revenue growth. Review requests support the business’s reputation and future customer acquisition. The reported 25% revenue increase reflects Zentive’s internal customer findings.

The findings point to a practical starting place for owners considering automation: the repeatable tasks between an inquiry, a completed job and a paid invoice. Handling those steps consistently can help businesses make better use of the work and customer relationships they already have.