Bill Prosch

Bill Prosch, CR, is a Business Development Adviser for Violand Management Associates (VMA), a highly-respected consulting company in the restoration and cleaning industries. Prosch is a leading expert in operations and a Certified Restorer. He has a deep understanding of entrepreneurial challenges having owned and operated a successful restoration company for more than 30 years. Through Violand, he works with companies to develop their people and their profits. To reach him, visit or call (800)360-3513.

Follow Bill Prosch

SOP Doesn’t Mean Seat Of Pants

OK, I’ll admit it. This part of our industry—or actually, the trades in general—drives me absolutely crazy. What is it that’s doing the driving? The...
Follow the rules

Rules? I Don’t Need No Stinkin’ Rules!

At the risk of sounding like a broken record, there are two behaviors I see mastered by almost every successful business owner and manager. I’ve...
Fun training

Fun and Effective Training

In the 1970s when I was in my late teens, I was an apprentice floor covering installer working for an old taskmaster whose draconian management...
The office manager holds onto a resume while speaking with the new intern they are considering.

Recruiting, Hiring, and Training: The Never-Ending Story

What is the biggest challenge faced by today’s business owner? If you didn’t immediately think of staffing or personnel, consider yourself lucky! In my 40-plus...
Flood restoration

Navigating the ‘Atmospheric River’ of Increased Catastrophe Work

By Bill Prosch They happen almost every year somewhere in the United States: atmospheric rivers, wildfires, flooding, extreme freezing, hurricanes, tornados, and earthquakes, just to...
Judges Or Auctioneer Gavel On The Dollar Cash Background, Top View, Close-Up. Concept For Corruption, Bankruptcy, Bail, Crime, Bribing, Fraud, Auction Bidding, Fines

How $15,000 in Fines Saved Me Money

Recently, I've noticed that the clients I work with are becoming increasingly frustrated with insurance companies. To be specific, those clients feel that insurance companies...
Negative feedback and rate with bad smile face.

Where Has Customer Service Gone?  

By Bill Prosch   Service. Almost every client I interview tells me that what sets them apart from their competition is great customer service. Really?...

‘Just Passing Through’: Creating Career Paths for Retaining Technicians

By Bill Prosch  One of the things many of my clients have in common is difficulty attracting and retaining quality technician employees. This is not...
Silhouette of a man practices wing-chun on the beach.

The Magic Bullet for Business Success

By Bill Prosch When I first started down the path of working as a business advisor, I was firmly convinced there was no magic bullet...
Young man looking at mathematical equation on wall. Concept of problem solving.

The Incredible Shrinking Bottom Line

By Bill Prosch In a recent conversation with my colleagues, we discussed the idea that growth in business isn’t always represented by total sales. Clearly,...


Expert Videos