Bill Prosch
Bill Prosch, CR, is a Business Development Adviser for Violand Management Associates (VMA), a highly-respected consulting company in the restoration and cleaning industries. Prosch is a leading expert in operations and a Certified Restorer. He has a deep understanding of entrepreneurial challenges having owned and operated a successful restoration company for more than 30 years. Through Violand, he works with companies to develop their people and their profits. To reach him, visit violand.com or call (800)360-3513.
A Pathway to Success
It’s that time of year again—the time that strikes fear or outright revulsion in the hearts of lots of business owners. No, I’m not talking...
Top Teams Win Over Top Talent
One of the best things about being a business development advisor with Violand Management is that I get to see an incredible array of management...
SOP Doesn’t Mean Seat Of Pants
OK, I’ll admit it. This part of our industry—or actually, the trades in general—drives me absolutely crazy. What is it that’s doing the driving? The...
Rules? I Don’t Need No Stinkin’ Rules!
At the risk of sounding like a broken record, there are two behaviors I see mastered by almost every successful business owner and manager. I’ve...
Fun and Effective Training
In the 1970s when I was in my late teens, I was an apprentice floor covering installer working for an old taskmaster whose draconian management...
Recruiting, Hiring, and Training: The Never-Ending Story
What is the biggest challenge faced by today’s business owner? If you didn’t immediately think of staffing or personnel, consider yourself lucky! In my 40-plus...
Navigating the ‘Atmospheric River’ of Increased Catastrophe Work
By Bill Prosch They happen almost every year somewhere in the United States: atmospheric rivers, wildfires, flooding, extreme freezing, hurricanes, tornados, and earthquakes, just to...
How $15,000 in Fines Saved Me Money
Recently, I've noticed that the clients I work with are becoming increasingly frustrated with insurance companies. To be specific, those clients feel that insurance companies...
Where Has Customer Service Gone?
By Bill Prosch Service. Almost every client I interview tells me that what sets them apart from their competition is great customer service. Really?...
‘Just Passing Through’: Creating Career Paths for Retaining Technicians
By Bill Prosch One of the things many of my clients have in common is difficulty attracting and retaining quality technician employees. This is not...
