Goals, Effort, and Results: Developing Excellence in Your Team
By Jon Isaacson In a recent podcast conversation I had with Josh Zolin, he shared a thought-provoking question that I believe all leadership teams should...
Talking To Customers With Precision and Poise
By Jon Isaacson One of the joys and challenges of hiring in the skilled trades is the fact that we hire young people with little...
Resolving Disputes: Conclusions Aren’t Facts
By Jon Isaacson In a dispute between two parties, differences of opinion take center stage. It is difficult to detangle either party's commitment to their...
Getting Paid For Catastrophe Response
By Jon Isaacson It should not be a surprise that responding to a catastrophic loss is not the same as getting paid for rendering services....
Entrepreneurship is an Experiment
By Jon Isaacson If we were honest with ourselves, we would admit as entrepreneurs that we make decisions based on our gut feelings. We think...
Do Your Clients Need Three Estimates for Insurance Claims?
By Jon Isaacson Have you ever heard, “You should always get three bids,” in reference to determining the cost of a home improvement project? While...
Four Timeless Principles for Restoration Project Managers
By Jon Isaacson I recently had a fun conversation with Randy R. Rapp, the professor of Disaster Restoration and Reconstruction at Purdue University as well as...
Building a Bridge From Restoration’s Founding Fathers to the Modern Restorer
By Jon Isaacson with Pete Consigli When you dig into the restoration industry’s history, you find many of the issues we “modern” restorers face aren’t...
The Bruce Lee Mindset for Business
By JonIsaacson Bruce Lee is regarded for focused-based innovations, such as his one-inch punch which he could release with speed and power. Lee rose to...