The Experience Sees Success in South Carolina


Charlotte, S.C.—April 21, 2021—The 2021 Experience Conference & Exhibition closed its first in-person venture since the pandemic began on Wednesday. The Charlotte, South Carolina event saw nearly 1,000 attendees, with several hundred registering on site during the event. See highlights and pictures from each day below.


See a day-by-day breakdown of the event below.


Things are slowing down at the 2021 Experience Conference & Exhibition as day three nears its end, but the day has already been filled with still more presentations on important industry topics and mingling in the exhibit hall. Highlights from Wednesday’s sessions included:

  • Doug Hoffman of NORMI discussed building construction’s role indoor air quality in “How IAQ is Impacted by Building Sciences,” presenting on engineering control keys like air flow, IAQ contaminants, negative pressure, and containment and their roles in project management on a restoration site.
  • In “Drilling Down on Drywall,” Chuck Boutall examined issues measurement issues using moisture meters on drywall, discussing why false positives and negatives occur, the dry standard, how far water can wick up drywall, and other essential water damage restoration concerns.
  • Nate Seward presented “Cannabis Deodorization: Can’t You Smell That Smell,” examining the challenges that come with mitigating cannabis odors. He offered attendees a look at technologies that help in the work and how to find work in cannabis cleanup sector.

The day offered two keynote presentations, “Leading Your Team Through Pandemics, Catastrophes, and More” and “The#1 Reason People Don’t Reach Their Biggest Goals,” from O.P Almaraz and Howard Partridge, respectively. Both presenters offered attendees leadership advice, with Almaraz offering his personal story of set backs, like the loss of his business partner-brother, and how they helped him learn to succeed by building a strong company culture. Partridge delved into his own company’s history, which began as a cleaning business headquarters in his car, and offered attendees 10 principals to better their performance as a leader and overcome “Failure to Implement.”

In the exhibit hall and in the outside truckmount demonstration areas, attendees continued to learn tips from industry manufacturers and try out products and equipment, as well as see hands-on demonstrations in the specialty areas. At the Shaw Learning Lab, Scott Warrington and Shawn Bisaillon gave carpet restoration, spot and stain cleaning, and hard surface cleaning and restoration demonstrations. Meanwhile in the Experience Flood House, the theme was “Safety, Health, and Deconstruction,” and demonstrations included demolition and aerator tool techniques.

The show closes today at 3:00 p.m. Eastern, but the Experience will be back for its Experience Convention and Tradeshow September 8-10 in Las Vegas.

See picture highlights from day three in the video above, or view highlights from days one and two below.


The 2021 Experience Conference & Exhibition continued its successful return to in-person gathering on day two, April 20, with more live, hands-on demonstrations, educational sessions, and networking. Highlights from Tuesday’s sessions included:

  • Rachel Adams’ “Safety in 2021,” which gave attendees much needed information on worksite safety in the face of COVID-19 and other dangerous situations, with tips on PPE like donning and doffing best practices, mask selection, OSHA requirements, eye protection, and more.
  • “Floorcooring Trends and How They Will Affect the Cleaning and Restoration Industry” featuring a panel of industry all stars like Shawn Bisaillon, Scott Warrington, Larry Cooper, and Mason Tomaino.
  • Les Cunningham’s “Moving From Laborer to Owner of Your Own Company,” which offered industry beginners tips for a building a successful business in the industry.

In the exhibit hall’s Experience Flood House Hands-On Demonstration area, the theme was “Cleaning Contaminated Structures With an Emphasis on COVID-19.” Throughout the afternoon, attendees saw demonstrations for working in specialized viral decontamination scenarios. Jeff Jones and Dr. Gavin Macgregor-Skinner of GBAC continued their Monday educational session with demonstrations of contamination control in their Flood House session “Parabellum Microbe Hands-On Demonstration.” Later presentations focused on new decontamination technologies and current decontamination requirements. Elsewhere in the exhibit hall, attendees continued mingling with each other and industry companies while testing out new products.

The excitement continues on into the night as Experience Reception kicks off in the evening, bringing live music, food, giveaways, and revelry to attendees. See picture highlights from day two in the video above, or view highlights from day one below.


April 19, day one of the 2021 Experience Conference & Exhibition, is in the books and featured a host of educational sessions, divided into three tracks—cleaning, restoration, and business/marketing—as well as the exhibit hall grand opening. Highlights from Monday’s sessions included:

  • Doyle Bloss and Michael Lombardozzi’s “MUS (Made Up Stuff) About Carpet Cleaning That May Be Costing You Time and Money,” which offered a rundown of misconceptions, misinterpretations, and outright lies that many cleaners are wasting money on.
  • Dr. Eugene Cole’s “Emerging Pathogens and the Cleaning and Restoration Industry,” which took a look at the key elements of hygiene promotion and the use of health-based cleaning and disinfection practices for reducing infectious disease transmission.
  • Sonny Ahuja‘s “Discover ‘What’s Working Now’ in Online Lead Generations,” which offered attendees step-by-step strategies for bringing in relevant website visitors and turning them into customers.

Monday’s keynote presentation was presented by Jeff Jones and Dr. Gavin Macgregor-Skinner of GBAC titled “Parabellum Microbe: Prepare for Microbial Warfare.” In their presentation, the two Bio-Forensic Restoration Specialists discussed the current COVID-19 pandemic, the history of pandemics, and what is necessary to train for the biorisk management and infection control necessary to combat these types of disease spread. The Experience exhibit hall opened in the afternoon, and attendees poured into the area to meet with manufacturers and service providers and watch demonstrations in the live demo areas.

The Experience team worked with the CDC and local health experts to plan for a safe and sanitary in-person event. Attendees have adhered to social distancing and well-being protocols throughout the conference, including wearing a mask in public areas.

See video highlights from each day in the videos above.

Cleanfax Staff

Cleanfax provides cleaning and restoration professionals with information designed to help them manage and grow their businesses.

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