Mark Violand has been in the cleaning and restoration industry more than 40 years. He is an IICRC-certified carpet inspector and approved instructor. His reputation precedes him as Northeast Ohio’s go-to floor covering inspector, working for carpet, resilient, wood, and laminate manufacturers, and floorcovering retailers. He teaches the Carpet Cleaning Technician, Commercial Carpet Maintenance Technician, and Carpet Repair and Reinstallation Technician courses and serves as chairman of the ANSI⁄ IICRC S800 Standard and Reference guide for professional Inspection of Textile Floorcovering. Contact him at [email protected].