Obsessive compulsive disorder, or OCD, is defined as a condition that prompts excessive thoughts that often lead to repetitive behaviors or compulsions.
It’s a condition considered to require consulting with a doctor for treatment, according to some medical references, if the condition is debilitating to the one who
suffers from it.
However, I’d like to go on record that a little OCD is good for you and the health of your company.
When I owned and operated my own company, I had a little OCD. I couldn’t end the day without spending some quality time with my equipment using
a spray bottle of Windex and a few paper towels. I wiped everything down, cleaned out all the filters, checked all the fluids and more. I cleaned the wand
and upholstery tools. Scrubbed them until they shined.
For me, it was a way to wrap up the day and be ready for the next morning, which started with a completely clean and maintained van, truckmount and accessories.
Yes, OCD is usually tied to washing and cleaning rituals… which is why I think a little OCD can be good for cleaning and restoration companies.
I knew of other business owners and their techs who would open the doors to their vans and stuff would fall out. Maybe an empty Coke can. Or a McDonald’s
wrapper. Or a bunch of stuff. I’ve seen it many times. I don’t think they had any OCD. Far from it.
A little OCD can help prevent what you see in the picture of the waste tank filter. Nothing kills a cleaning job faster than a truckmount starving for air.
A little OCD means you will work on that stain a little longer than your competition, and you will probably get better results.
A little OCD means you will monitor your drying results a little closer than your competition, and you will probably get the job drier — faster.
Pay attention to the details. Use a little OCD to your benefit. Your customers will really appreciate it.
Jeff Cross is the executive editor of Cleanfax and an industry trainer and consultant. He can be reached at firstname.lastname@example.org