When someone hires you to mitigate water damage in either a home or commercial building, they count on you to be the expert.
You have a responsibility to be knowledgeable about the latest drying techniques, content management, occupant safety, air quality, etc.
And, you want to feel confident about all aspects of a job. Here's a sampling of what you need to stay on top of:
- Is there anything permanently damaged, such as affected materials that can't be corrected through drying (documents, flooring, etc)? How will you identify those?
- What other contractors (experts) should be involved in the project? Is it clear what they are responsible for?
- Are you able to explain and justify every piece of equipment on the job?
- At what point should you reduce air movement during a drying project? What specific information will you base that decision on?
- Are you using moisture detection instruments properly for the most meaningful measurements?
- Is the drying data you are gathering and recording going into a professional document that verifies drying progress?
- Do you know the different drying approaches for each category of water loss, especially Category 2 and Category 3? Can you explain it to the insured or adjuster?
- Are you informed about the latest building materials and how they may impact the drying equation?
No doubt, today's restorer needs a considerable body of knowledge. That's why there's so much support in the industry for education.
Take advantage of industry classes, attend workshops, and tap into related institutes and professional associations. It will boost your confidence, and benefit your business and your customers.
Kevin Fisher is the education manager of the Restoration Sciences Academy’ education department, with direct responsibility for course scheduling, registration, technical support, curriculum development and marketing and sales-related activities. Fisher has been with the industry as a technical training instructor since 1999.