CLEARWATER BEACH, FL —May 7, 2019—The Experience Conference & Exhibition kicked off May 6 in Clearwater Beach, FL, with a collection of business-building and technical presentations and ran through May 8. Review a picture slideshow and a daily breakdown below.

Day 1 of the Experience spring show:

The Experience spring show once again broke its show into tracks, offering attendees presentations in cleaning, restoration, management and marketing, and general topics. The first day began with sessions in:

  • Hard surface care and maintenance
  • Trends in flooring from Shaw
  • Diversifying services
  • Mold courses of action
  • Adjustments on problem jobs
  • Live drying demos
  • New restoration technology
  • Building a modern team
  • Insurance purchasing best practices
  • Lead generation
  • Getting paid on insurance claims
  • Creating management systems
  • Establishing better customer expectations
  • Google Local Services
  • Growing a business and getting paid.

Larry Cooper of The Experience greeted and addressed attendees at the Experience spring show’s welcome session. And attendees had the choice between two keynote addresses.

Barry Costa gave one keynote, “What Will the Future of Restoration Look Like,” and discussed the future of education, equipment/technology, job site setups, tracking/documentation, decision making and drying adjustments, and more, including who he thinks will lead the industry in the future.

Bruce DeLoatch gave a keynote, “Building Passion, Purpose, and Performance in Yourself and Your Team,” in which he offered ways to motivate company teams to complete the owners’ visions of their companies.

Day 2 of the Experience 2019 spring show:

Day 2 of The Experience began with a collection of rotating, hands-on demonstrations by experts in the floor cleaning and restoration industries.

Shawn Bisaillon presented the latest tools and techniques for fiber and fabric cleaning, allowing attendees to try them out on real surfaces. Chuck Boutall taught moisture testing in concrete and wall cavities for those working in basements and other at or below-grade areas.

The Shaw team of Darrell Hagan and Jim Mannes presented maintenance tips for LVP and resilient flooring and showed off some of the newest flooring products from the company. Meanwhile, Lisa Wagner taught attendees how to identify and easily avoid the rugs that lead to insurance claims, lawsuits, and bad customer reviews to avoid fault.

tim miller "Growing Your Restoration Business from Top to Bottom" with Tim Miller

“Growing Your Restoration Business from Top to Bottom” with Tim Miller

The day included four hours in the exhibit hall (with outdoor demos) and concluded with the Experience Beach Party where local band, Stormbringer rocked out for hours.

Day 3 of the Experience 2019 spring show:

The third day of The Experience returned to the “tracks” sessions. Rachel Adams and Howard Wolf presented an interesting new look at water damage problem projects, working in conjunction with a homeowner who sued the restoration company who worked on his loss after his family fell sick from a polluted environment. Adams addressed the errors in the work from a scientific standpoint, while Wolf discussed how the standard of care on water damage work.

Brian Clark delivered insights on management and developing workforce systems, and Aaron Groseclose discussed how to start a rug cleaning business, explaining various cleaning operations that fit different budgets. Shawn Bisaillon performed commercial carpet cleaning demos, cleaning the carpet in the resort. Chuck Dewald evaluated the different types of drying equipment and methods using thermodynamics, physics, and his own evaporation evaluation tool.

As the exhibit hall came to a close, The Experience and exhibiting companies gave away thousands of dollars in prizes from drying equipment to Apple TVs.