Adjusters are always looking for service providers or vendors they can trust.

They are already on-guard at the possibility of getting taken advantage of by a policyholder, a claimant, a vendor for the opposing party or an attorney. iStock/AndreasRodriguez

In building your relationships with adjusters, always approach any interaction from the position that you are trustworthy. 

To an adjuster, this means that they can rely on you to inform them of anyone trying to exaggerate a claim; that you will not allow any insured or claimant that you deal with to hide prior loss; that you understand that you and the adjuster are a team to the extent you deliver what the policy promises; no more, no less.

Adjusters remember when a vendor “has their back.”  Convey this in your discussions with adjusters and execute this commitment to your team when given the chance to perform.  

If you’ve gained an adjuster’s trust, that’s big — really big. 

Independent adjuster Peter Crosa conducts workshops and seminars on the topic of marketing restoration services to the insurance claims industry. He is the author of the 2014 Restoration & Mitigation Contractors Guide to Insurance Repair Marketing. Follow him on Twitter at, visit his website at www.SSHCA.netor e-mail him at Peter@SSHCA.netto ask a question.